Quick replies with variables

Quick replies are saved messages you can send from any chat and share with your team.

Steps

1. Open Quick Replies from the top bar, or type / in the message box.
2. Select Add quick reply.
3. Enter a title and write the message.
4. Insert shortcodes such as {name}, {phone}, {company}, {date} and {time}.
5. Send it. The shortcodes are filled in for that contact.

Tip: Team quick replies are managed in the dashboard under Templates, so everyone uses the same wording.