Browse all help topics

Set up auto replies

Reply on keywords or when you are away.

Set up auto replies

Auto replies answer incoming messages for you.

Steps

  1. Open Automation from the top bar and choose Auto Reply.
  2. Select New reply.
  3. Choose a mode: exact match, contains, or reply to all.
  4. Enter keywords separated by commas, for example: pricing, cost, quote.
  5. Write the reply and attach a file or image if you like.
  6. Save it and make sure Activate Auto-Reply is on.
Tip: Turn on the idle option so an auto reply never interrupts you while you are typing.

Updated October 19, 2026

Did not find what you need?