Why small teams need a CRM inside WhatsApp Web

Most small businesses sell on WhatsApp, then track deals in a spreadsheet. Every switch between the two costs time and loses context.

A CRM inside WhatsApp Web puts the contact, their stage, notes and next task beside the chat. You answer and update the record in one place.

Start with three things: save every new lead as a contact, give each one a stage, and set a follow-up date. That alone stops most lost leads.